If you have been following my blog, you may remember a German woman who stayed with us in early January. She hardly ever left the cottage and used up our wi-fi three times. When she left, she wrote a negative review, describing us as a 'rip-off'. Well, it appears her stay was so bad that she would like to come and stay again.
I cannot believe it when I see she has booked to stay with us in December. My hands tingle with anger and it is difficult not to reply at once. What I think is that she probably discovered that most places do not provide unlimited internet and, if they do, the rooms are much more expensive. As she hardly even stepped outside and is obviously something of a recluse, she realises that our cottage is quite a nice place for someone wishing to hide away.
She obviously did not really have a problem with anything except the Internet, but I feel she should understand the damage that a negative review can give to a business. An apology at least would be welcome.
It still baffles me why she came all the way here to stay indoors and why she is prepared to come again and do the same thing.
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